FAQ’s

A valid credit card in the renter's name may be required for the security deposit. The
security deposit is held as a temporary authorization and may be used to cover
outstanding charges such as Salik tolls, traffic fines, damages, fuel shortages, or other
rental-related fees.

The security deposit is generally released after the vehicle is returned and all
outstanding charges have been processed. Depending on your bank or card provider,
the release may take between 14 to 30 days.

The security deposit is usually shown as a temporary authorization hold rather than a
charge. Only actual rental and additional charges will appear as completed
transactions on your statement.

UAE residents must present a valid UAE driving license.
Visitors may use a valid driving license from approved countries or an International
Driving Permit (IDP), depending on UAE regulations and nationality requirements.
Please contact The Car Business DXB if you are unsure about your eligibility.

The minimum age requirement is 21 years old. Certain vehicle categories may require
drivers to be 25 years or older.
All renters must hold a valid driving license and meet our rental requirements

Yes. Most public parking zones in Dubai are paid parking areas managed by local
authorities. Customers are responsible for all parking fees incurred during the rental
period.
Failure to pay parking charges may result in fines, which will be charged to the renter.

All traffic violations, parking fines, Salik toll charges, and related administrative fees
incurred during the rental period are the responsibility of the renter.
Common traffic violations include:
• Speeding
• Illegal parking
• Running red lights
• Using a mobile phone while driving
• Failure to wear a seatbelt
• Dangerous driving
Any fines received after the rental period may still be charged to the renter's payment
method.

The Car Business DXB provides roadside assistance support for eligible rentals.
In case of an accident:
1. Ensure everyone is safe.
2. Contact the police immediately if required.
3. Obtain an official police report.
4. Notify The Car Business DXB as soon as possible.
5. Follow instructions provided by our support team.
Please note that insurance claims may be rejected if a valid police report is not
obtained.

Yes. Additional drivers can be added to the rental agreement subject to approval and
documentation requirements.
The additional driver must present a valid driving license and identification documents.
Additional charges may apply

No. Only drivers listed on the rental agreement are authorized to drive the vehicle.
Unauthorized drivers may invalidate insurance coverage and result in additional liability.

Yes. One-way rentals may be available depending on the location and vehicle type.
Additional drop-off fees may apply.
Please confirm availability with our team when making your reservation

A grace period may be provided depending on your rental agreement.
Vehicles returned after the agreed return time may incur additional rental charges,
including a full extra rental day where applicable.
If you anticipate a delay, please contact us immediately to arrange an extension.

No. Off-road driving, desert driving, dune bashing, beach driving, and driving on
unpaved roads are strictly prohibited unless specifically authorized.
Any damage resulting from off-road use will be the renter's responsibility and may not
be covered by insurance.

Yes. Rental extensions are subject to vehicle availability and approval.
Please contact our customer service team before the original return date to arrange an
extension.

Yes.
A valid police report is mandatory for all insurance claims, regardless of the insurance
package selected.
Failure to provide a police report may result in the renter being held responsible for
repair and replacement costs.

Cross-border travel is generally not permitted without prior written approval from The
Car Business DXB.
Please contact us in advance if you require permission for travel outside the UAE.

If your travel plans change, please contact us as soon as possible.
Reservation modifications may be subject to rate differences and availability.
Cancellation fees may apply depending on the timing of the cancellation.

Daily and weekly rentals are generally non-refundable for unused days.
Monthly rentals may be eligible for partial refunds, subject to revised rental rates and
applicable terms and conditions.
Please contact our team for details regarding your specific booking.

For reservations, support, roadside assistance, or booking modifications, please
contact our customer service team through:
• Phone
• WhatsApp
• Email
• Website Contact Form
Our team is available to assist you throughout your rental experience.

Dubai uses an electronic toll system called Salik. Whenever a rental vehicle passes
through a Salik toll gate, the toll charge is automatically recorded.
Salik charges are the responsibility of the renter and will be added to the rental
agreement.
• Salik toll charges range from AED 5 to AED 7 per crossing, depending on the
applicable toll rates and timings set by the relevant authorities.
• Charges incurred during the rental period may be deducted from the security
deposit or charged to the renter's payment method after the vehicle is returned.
• The Car Business DXB reserves the right to charge any applicable administrative
fees associated with processing toll charges.
Important: Salik charges may not appear immediately and can be processed after the
rental agreement has been closed.